Reach Your Campus Assistance
If you have faced any kind of assault, or have been threatened, or have faced any type of inappropriate behavior, let us help you.
Welcome to Our Commitment to Safety
At WIC the safety and well-being of our students, staff, and faculty are paramount. We follow the Standard Response Protocol (SRP) developed by the “I Love U Guys” Foundation.
Key Components of our Safety Protocols Include:
Lockdown (Red Card)
Used if there is a threat or hazard inside the school building. Actions include locking doors, turning off lights, and maintaining silence.
Lockout (Secure the Perimeter)
Used if the threat is outside the building. Actions include bringing everyone indoors and locking exterior doors.
Evacuate
Used when there is a need to move students from one location to another.
Shelter
For group and self-protection. It’s implemented for hazards such as tornadoes or hazardous materials.
Hold in Your Classroom
Used to keep the hallways clear of students.
Learning the Signs and Signals
Throughout the campus, you will notice posters displaying these protocols. These visual aids are strategically placed to provide quick references and reminders of the actions to be taken during emergencies.
Engagement and Continuous Education
We believe that preparedness is key to ensuring safety. Regular drills will be conducted throughout the year to familiarize everyone with these protocols. Our safety team is continuously trained and updated on the best practices in school safety, ensuring they are equipped to guide and protect all on campus.
Stay Informed
Always keep an eye on official communications from the campus safety office. We use a variety of channels, including email, text messages, and our campus alert system, to provide updates during emergencies.
For more detailed information on the Standard Response Protocol and to view safety resources, please visit the I Love U Guys Foundation’s SRP page.
Counselling
Counselling is available on site for all students at WIC. Our counselling service is free and confidential and is a safe space for students to talk about anything that is concerning them. Our counselling service runs during semester time and if students need ongoing help, our counsellor will assist with referrals and connect you with the right services.
Local Services
At Whitehouse International College, we understand that our students may need various forms of support during their studies. Below is a list of essential support services, including national helplines, local Newcastle resources, and important contact information for health insurance providers for international students.
National Helplines and Emergency Services
Lifeline (Crisis Support and Suicide Prevention): 13 11 14
Beyond Blue (Mental Health Support): 1300 22 4636
Kids Helpline (Support for young people aged 5 to 25): 1800 55 1800
National Sexual Assault, Domestic and Family Violence Counselling Service: 1800 RESPECT (1800 737 732)
Healthdirect (24-hour health advice and information): 1800 022 222
Local Newcastle Services WIC Learner Handbook Page 36 of 37 – V4 July 2024
Newcastle Community Health Services: (02) 4924 6477
Hunter Homeless Connect (Support for the homeless): (02) 4032 4810
Newcastle Family Support Services: (02) 4926 3577
Food Bank NSW/ACT (Newcastle Distribution): (02) 9756 3099
Health Insurance Providers for International Students
Medibank: 134 190
Allianz Care Australia: 1300 727 193
nib OSHC: 1800 775 204
Food Banks
The Salvation Army - Newcastle: (02) 4929 6000
St Vincent de Paul Society - Newcastle: (02) 4967 6277
English Language Lessons
TAFE NSW Newcastle: (02) 4923 7111
University of Newcastle Language Centre: (02) 4921 5000
Housing and Accomodation Services
Link2home (Homelessness Services): 1800 152 152
Newcastle Youth Accommodation Service: (02) 4969 3399
Hunter Tenants Advice and Advocacy Service: (02) 4969 7666
YHA Newcastle Beach - (02) 4925 3544
Health and Wellbeing Services
Headspace Newcastle (Youth Mental Health): (02) 4929 8555
At Whitehouse International College, we provide our students with the support they need to thrive both academically and personally. If you require any assistance, please do not hesitate to reach out to our student support team for guidance and support.